NA Promotions trading as New Age Promotions (NAP)
Including Inkmate Printer Services
Last updated: 25 October 2026
1. General Terms
1.1. These Terms & Conditions apply to products and services supplied by NA Promotions trading as New Age Promotions (NAP), including its Inkmate printer services.
1.2. By placing an order or accepting a quotation, customers agree to these Terms & Conditions, subject to applicable South African legislation.
1.3. All orders are subject to stock availability, supplier availability and production capacity.
1.4. Any special arrangements must be agreed upon in writing.
2. Quotations and Pricing
2.1. Quotations are based on the specifications, quantities, materials and services requested.
2.2. Prices may change before an order is accepted if specifications, quantities, supplier pricing or stock availability change.
2.3. Additional work or changes requested after order acceptance may result in additional charges, subject to customer approval.
2.4. Delivery, installation and other additional services are charged separately unless expressly included in the quotation.
3. Payment Terms
3.1. New Age Promotions – Printing and Branding
3.1.1. A 70% deposit is required before production or branding commences, unless otherwise agreed in writing.
3.1.2. The remaining 30% is payable upon completion, before collection, delivery or dispatch.
3.1.3. Production will commence once the required deposit has cleared and any necessary artwork approval has been received.
3.2. Inkmate – Printer Products and Services
3.2.1. Full payment is required before collection of printer cartridges, toners, refilled cartridges or repaired printers.
3.2.2. Printer assessments and repair quotations are provided free of charge.
3.2.3. Customers who decide not to proceed with a quoted printer repair will not be charged a diagnostic or assessment fee.
3.3. Payment Methods
3.3.1. Payment may be made by EFT or approved card payment facilities.
3.3.2. Cheque deposits are not accepted.
3.3.3. Cash deposits into NAP’s bank account may incur bank charges for the customer’s account.
3.3.4. Proof of payment should preferably be sent directly from the customer’s banking application or financial institution.
3.3.5. Payments must be verified before goods are released or production commences.
4. Artwork and Customer Approval
4.1. Customers must supply accurate, complete and print-ready artwork.
4.2. Preferred formats include print-ready vector PDF files or suitable high-resolution PNG files, depending on the branding process.
4.3. New Age Promotions does not offer graphic design or artwork creation services. Customers are responsible for arranging artwork preparation where necessary.
4.4. Customers must carefully check all artwork proofs before approval, including spelling, telephone numbers, logos, colours, dimensions, positioning and quantities.
4.5. Written artwork approval confirms acceptance of the approved specifications.
4.6. NAP is not responsible for errors contained in customer-approved artwork, except where responsibility cannot legally be excluded.
4.7. Where artwork proof amendments are included, up to two reasonable amendment rounds may be allowed. Additional amendments may incur agreed charges.
4.8. Amendments after approval may delay production and result in additional costs.
4.9. Where no specific branding dimensions or positioning instructions are supplied, standard industry positioning may be used.
5. Colours, Materials and Manufacturing Tolerances
5.1. Printing and embroidery colours will be matched as closely as reasonably possible to supplied Pantone references, thread codes or approved samples.
5.2. Exact colour matching cannot always be guaranteed due to differences in printing methods, materials, inks, threads and manufacturing processes.
5.3. Minor shade variations may occur between garments and production batches.
5.4. Garment measurements may vary within reasonable manufacturing tolerances, including approximately 2 cm on certain garments, depending on manufacturer specifications.
5.5. Customers should confirm sizing requirements before ordering.
5.6. Branding durability on metal, ceramic and specialised materials depends on the product, printing method, handling and care.
5.7. Nothing in this section limits statutory rights relating to defective or non-compliant goods.
6. Production and Lead Times
6.1. Standard printing and branding production is generally estimated at 7–10 working days.
6.2. The estimated production period begins on the next working day after both the required deposit has cleared and final artwork approval has been received, whichever occurs last.
6.3. Working days exclude weekends and South African public holidays.
6.4. Lead times may vary due to order quantities, branding complexity, supplier availability and seasonal demand.
6.5. Large or complex orders may require longer production periods.
6.6. Production dates are estimates unless a specific completion date has been agreed in writing.
6.7. NAP will take reasonable steps to notify customers of significant delays.
7. Delivery, Collection and Installation
7.1. Local, nationwide and international delivery may be arranged where available.
7.2. Courier and delivery charges will be quoted or confirmed before acceptance.
7.3. Customers must provide accurate delivery details.
7.4. Delivery may be affected by courier disruptions, severe weather, civil unrest, natural disasters and other circumstances beyond NAP’s reasonable control.
7.5. Risk and responsibility for goods will pass in accordance with applicable law and the agreed delivery arrangements.
7.6. Installation arrangements, site access requirements and associated costs must be agreed upon in advance.
8. Cancellations
8.1. Cancellation requests must be submitted in writing.
8.2. New Age Promotions: Where an order is cancelled before production commences, the deposit will be refunded less reasonable, documented costs already incurred in connection with the order, where permitted by law.
8.3. Where production or custom branding has already commenced, reasonable charges for completed work and committed materials may apply, subject to applicable law.
8.4. Custom-made and personalised products may be subject to statutory exceptions to ordinary cancellation rights.
8.5. Nothing in this section limits cancellation or cooling-off rights provided by applicable legislation.
9. Returns, Exchanges and Refunds
9.1. Customers are encouraged to inspect goods promptly after receipt.
9.2. For voluntary returns of eligible, non-customised and non-defective goods, NAP may require return within three days, unused and in the original packaging.
9.3. Voluntary returns or exchanges require prior approval.
9.4. Where lawfully applicable and disclosed before acceptance, a handling fee of up to 20% of the returned item’s selling price, including VAT, may apply.
9.5. Approved voluntary returns may be credited to the customer’s account where legally permissible and agreed.
9.6. Custom-branded or personalised products generally cannot be returned merely because the customer changes their mind.
9.7. These conditions do not exclude statutory rights to refunds, repairs or replacements for defective, unsafe or incorrectly supplied goods.
10. Errors and Discrepancies
10.1. Customers are requested to report visible shortages, errors or discrepancies in writing within three days of receiving their goods, where reasonably possible.
10.2. Reports should include the invoice or order number and photographs where appropriate.
10.3. This requested reporting period does not limit any longer statutory rights or remedies.
10.4. Complaints will be assessed fairly and appropriate remedies provided where required by law.
11. Inkmate – Printer Cartridges and Toners
11.1. Inkmate supplies original manufacturer and compatible (generic) printer cartridges and toners.
11.2. Customers should confirm printer model compatibility before purchasing.
11.3. Product warranties, where applicable, are subject to the relevant manufacturer’s or supplier’s conditions and statutory consumer rights.
11.4. Compatible cartridges are third-party products and are not represented as original manufacturer cartridges.
11.5. Statutory rights relating to defective or incorrectly supplied products remain unaffected.
12. Inkmate – Customer-Supplied Cartridge Refills
12.1. Customers may bring their own printer cartridges to Inkmate for refilling.
12.2. Refilling depends on the cartridge’s existing condition, age and suitability.
12.3. Inkmate will take reasonable care when handling and refilling customer-supplied cartridges.
12.4. Successful refilling cannot be guaranteed for every cartridge.
12.5. Customers will only be charged when a cartridge refill is successful.
12.6. If a cartridge cannot be successfully refilled, no refill fee will be charged.
12.7. Inkmate remains responsible for any damage caused by its negligence and for applicable statutory consumer rights.
13. Inkmate – Printer Repairs
13.1. Printer assessments and repair quotations are provided free of charge.
13.2. Customers may accept or decline a repair quotation without incurring a diagnostic or assessment fee.
13.3. Repairs will proceed only after customer authorisation.
13.4. Full payment is required before collection of repaired equipment.
13.5. Inkmate does not provide an additional voluntary warranty on printer repairs.
13.6. Repairs and replacement parts remain subject to any warranties and consumer rights required by South African law.
13.7. A completed repair does not constitute a guarantee against unrelated faults or future mechanical failures.
14. Samples
14.1. Samples may be supplied subject to availability and applicable charges.
14.2. Custom-produced or branded samples are generally not eligible for voluntary returns or refunds.
14.3. Statutory rights relating to defective or non-compliant samples remain unaffected.
15. Copyright and Trademarks
15.1. Customers are responsible for ensuring that artwork, logos, images and trademarks submitted for reproduction may legally be used.
15.2. By submitting artwork, customers confirm that they have the necessary permissions or rights for the requested reproduction.
15.3. NAP may decline orders where intellectual property infringement is reasonably suspected.
15.4. Customers may be responsible for losses arising from unauthorised reproduction of protected material, to the extent permitted by law.
16. Limitation of Liability
16.1. NAP and Inkmate will take reasonable care when supplying products and performing services.
16.2. Neither business is responsible for losses arising solely from inaccurate customer instructions, unsuitable customer-supplied artwork or circumstances beyond its reasonable control, except where liability is imposed by law.
16.3. Nothing in these Terms & Conditions excludes or restricts rights and remedies that cannot legally be excluded, including rights under the Consumer Protection Act.
17. Privacy and Personal Information
17.1. Customer information is processed for quotations, orders, invoicing, communication and other legitimate business purposes.
17.2. Personal information is handled in accordance with the New Age Promotions Privacy Policy and applicable South African data protection legislation.
17.3. Privacy-related enquiries may be directed to sales@naprsa.co.za.
18. Governing Law
18.1. These Terms & Conditions are governed by the laws of the Republic of South Africa.
18.2. Disputes will be handled in accordance with applicable South African law, without limiting customers’ statutory rights.
19. Contact Details
NA Promotions trading as New Age Promotions (NAP)
Including Inkmate Printer Services
Shop 4, 57 Barnard Street
Oakdale, Bellville
Western Cape, South Africa
Email: sales@naprsa.co.za
Telephone / WhatsApp: 065 086 9030 / 072 042 6906
Customers are encouraged to request clarification of any terms before accepting a quotation or placing an order.